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Booking rules



Booking rules

ERIDAN travel agency is pleased to present a new reservation system of hotels and transfers in Moscow, St.Petersburg and many other cities on the territory of Russia, the CIS and the Baltic States.


Please note the following:

-- All published prices are in c.u.
-- All published prices include VAT
-- All published prices can be changed without price notice
-- All published prices are for individual guests. Special group prices are available upon request for the group min 10 people


Booking

To make your booking please click the button "Reservation" or "Order form" and fill in "Reservation form". After you have completed the boxes click the button "Booking".
Booking confirmation will be sent to you by fax or by e-mail within 24 hours after receipt of your order excluding weekends and public holidays in Russian Federation (RF). An invoice can be sent for the ordered services upon your request.


Payment

100% pre-payment for all ordered services is required at the moment of booking . If 100% pre-payment is not received 3 working days prior to arrival the reservation is canceled automatically.

Payment can be made:

by Credit Card: Visa, Mastercard, American Express, Diner's Club, Eurocard.
Please fill in autorization letter and together with copy of credit card of both sides and the first page of national passport send us by fax or e-mail.
Authorization letter form you may see here.

in cash in Roubles according to the exchange rate of Central Bank of RF on the date of payment. Payment in cash can be made at the Head Office:
ERIDAN travel company, 191104, Artilleriiskaya Street, 1, Business-center "Europa-House", office 264, Saint-Petersburg, Russia.

ERIDAN travel agency reserves the rights to cancel all reserved services in case payment is made untimely, incompletely or incorrectly.


Granting of services

When pre-payment is received by ERIDAN travel agency the dedicated reservation manager will send you by fax or by e-mail the confirmation with reference number and detailes for all ordered services.


Cancellation policy

Cancellation without penalty can be made before 09:00 a.m. GMT 2 working days prior to arrival. Late cancellation and No Show are subject to cancellation fee equal to:
-- 100% cost of the first night accommodation including breakfast
-- 100% cost of all other services ordered for the whole period of stay (transfers, excursions, etc.)
However, this rule doesn't apply in the case when ERIDAN TRAVEL AGENCY arranged Visa Support. In such cases penalty is taken always in spite of the date when a cancellation has been made.
Please note, if you book hotel for a long period (min. 2 weeks) and our company provide visa support letter, in case of "NO SHOW" or "EARLY DEPARTURE" - 50% cost of the whole stay - NON REFUNDABLE.


Late arrival and "NO SHOW"

In case a client does not arrive by an appointed time to the place where services start to be granted:
-- an order for transfer will be held for 2 hours starting from an appointed time, then it will be cancelled automatically
-- an order for accommodation in a hotel will be held for one night, then it will be cancelled automatically
-- an order for excursions and other additional services (guides and interprets, rent a car, etc.) will be cancelled automatically. In all cases of Late Arrivals and "No Show" listed above a client will be charged penalties in accordance with the chapter 5 of this Document


"Early departure"

In case of early departure a client according to his written application will be refunded the money for the services, that have been ordered and not granted. In case of early departure penalties equal to 1 night accommodation and meals at the Hotel will be charged. Payment for unused transfers and excursions is not refunded


If you need additional information, do not hesitate to contact us:

-- by e-mail: contact@rus-tours.com
-- by phones: +7 (812) 324 23 05, +7 (812) 973 45 67
-- by fax: + 7 (812) 322 57 38
-- by post: ERIDAN travel company, 191104, Artilleriiskaya Street, 1,
   Business-center "Europa-House", office 264, Saint-Petersburg, Russia.



Visa to Russia Transport services in Moscow and St.Petersburg Information about Russia Payment rules
Visa to Russia

We offer visa support for russian tourist and busines visas. More information »

Transport services in Moscow and St.Petersburg

We highly recommend you use our airport meet and greet service in Russia on arriving at the airport, especially if it is your first trip to Russia. More information »

Information about Russia

More information »

Payment rules

Our company accepts following types of credit cards More information »

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ERIDAN travel company
tel.: +7 (812) 324 23 05
fax: +7 (812) 322 57 38
e-mail: info@rus-tours.com
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